Shipping & Delivery Policy

We currently deliver only to selected locations around Shantipuram, Phaphamau, Prayagraj and nearby serviceable areas shown during checkout. Delivery availability depends on distance, weather, traffic, rider availability, and operational conditions. Orders placed outside the service area may be cancelled and refunded as applicable.

Estimated delivery time is usually 30-60 minutes. The maximum estimated delivery time is 90 minutes unless the restaurant communicates a different estimate before accepting or dispatching the order.
Delivery charges may apply depending on distance, order value, offers, and peak-time demand. Applicable charges are shown before payment.
Customers must provide the correct delivery address and contact number, be available to receive the order, and ensure someone is present at the delivery location.
Contactless delivery may be available upon request.
Orders may be cancelled if the customer cannot be contacted, the address is incorrect, or delivery is not possible due to safety or access issues.
Food is prepared following hygiene and safety standards. Customers are advised to consume delivered food promptly after receiving it.
We do not provide interstate, international, postal, or courier shipping for prepared food.

Late, Missing, Or Undelivered Orders

If an accepted prepaid order is not delivered, is delivered materially later than the maximum estimated delivery time without customer consent, or arrives with paid items missing, damaged, defective, or materially different from the order description, the customer should contact us with the order and payment details. After verification, we may provide exchange, replacement, store credit, partial refund, or full refund as applicable under the Refund & Cancellation Policy.