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Home. Annamay Restaurant & Bakery, Prayagraj

Terms & Conditions

By using annamay.in or placing an order with Annamay Restaurant & Bakery, customers agree to these terms, the Refund & Cancellation Policy, the Delivery Policy, and applicable payment terms.

• All menu items are vegetarian and subject to availability.
• Prices, taxes, delivery fees, offers, and availability may change without prior notice.
• Orders are confirmed only after successful payment and restaurant acceptance.
• Customers must provide accurate name, phone number, delivery address, and location details.
• GST is charged as applicable. Online payment is processed through secure third-party payment providers.
• Annamay Restaurant & Bakery does not serve or promote alcohol.

Privacy Policy

We collect only the information needed to process orders, payments, delivery, customer support, and order tracking. This may include name, phone number, delivery address, location link, order details, payment status, and device/browser data needed for website security and performance.

• Customer information is used for order fulfilment, support, refunds, delivery, and legal/accounting records.
• Payment details are handled by secure payment partners; we do not store full card or UPI credentials on this website.
• We may share required order details with delivery partners, payment providers, and service providers only as needed to complete the order.
• Customers can contact annamayrestaurant@gmail.com for privacy questions or correction requests.

Refund & Cancellation Policy

Customers may cancel an order within 5 minutes of placing it, provided the restaurant has not started preparing the food. Once food preparation has started, the order cannot be cancelled. Orders marked as Out for Delivery cannot be cancelled.

Refund Eligibility

• Payment was deducted but the order was not confirmed.
• Wrong item(s) were delivered.
• Food was damaged, spoiled, or not fit for consumption.
• Order was cancelled by the restaurant due to unavailability or operational issues.
• Duplicate payment was made for the same order.

Non-Refundable Situations

• Incorrect address or phone number provided by the customer.
• Delay caused by traffic, weather, or unforeseen circumstances.
• Customer dislike of taste or personal preference.
• Cancellation requested after food preparation has started.
• Partially consumed food items.

Approved refunds will be processed to the original payment method and may take 2-5 business days depending on the customer's bank or payment provider. Failed or pending payment cases are usually resolved within 3-6 business days after verification. In some cases, refunds may be provided as store credit or coupon balance.

Delivery Policy

We currently deliver only to selected locations within our service area. Delivery availability depends on distance, weather, traffic, and operational conditions. Orders placed outside the service area may be cancelled and refunded as applicable.

• Estimated delivery time is usually 30-60 minutes, but may vary during peak hours, weekends, festivals, bad weather, or heavy traffic.
• Delivery charges may apply depending on distance, order value, offers, and peak-time demand. Applicable charges are shown before payment.
• Customers must provide the correct delivery address and contact number, be available to receive the order, and ensure someone is present at the delivery location.
• Contactless delivery may be available upon request.
• Orders may be cancelled if the customer cannot be contacted, the address is incorrect, or delivery is not possible due to safety or access issues.
• Food is prepared following hygiene and safety standards. Customers are advised to consume delivered food promptly after receiving it.