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Privacy Policy

Annamay Restaurant & Bakery respects customer privacy and collects only the information needed to run orders, payments, delivery, support, and website security.

Legal / Brand NameAnnamay Restaurant & Bakery
Business NameAKSHAT SAHU ENTERPRISES
FSSAI License No.12726005000153
GSTIN09EVLPS1542F2Z9
Phone+91 75239 92202
Emailannamayrestaurant@gmail.com
Effective Date28 May 2026

Privacy Policy

We collect only the information needed to process orders, payments, delivery, customer support, and order tracking.

Information We Collect

  • Customer details such as name, mobile number, email if provided, delivery address, landmark, and location link.
  • Order details such as selected items, quantities, prices, taxes, packaging charges, delivery charges, payment status, order status, and support notes.
  • Technical details such as browser/device information, cookies or local storage needed for cart, order recovery, analytics, fraud prevention, and website performance.
  • Payment details are handled by secure payment partners such as PhonePe/payment gateway providers; we do not store full card, bank account, UPI PIN, OTP, or UPI credential details on this website.

How We Use Information

  • Customer information is used for order fulfilment, support, refunds, delivery, fraud prevention, analytics, accounting, tax, legal, and compliance records.
  • We may share required order details with delivery partners, payment providers, and service providers only as needed to complete the order.
  • We do not sell customer personal information.

Payment & Refund Data

For online payments, payment partners may process transaction identifiers, payment status, refund status, bank/payment method references, and fraud-prevention signals as required to complete, verify, or reverse a transaction. Approved refunds will be credited back to the original payment method within 7 business days after verification through PhonePe or the applicable payment gateway.

Retention & Legal Use

Order, invoice, tax, payment, refund, delivery, and complaint records may be retained for at least 120 days where required for payment disputes, chargebacks, accounting, GST, FSSAI, fraud-prevention, legal compliance, and dispute-resolution purposes. Some records may be retained longer where required by law, tax rules, accounting obligations, or active disputes. Customers may request correction of inaccurate contact/order details by contacting us.

Customer Rights & Grievance Contact

Customers may contact annamayrestaurant@gmail.com for privacy questions, correction requests, deletion requests where legally possible, or complaints. We aim to acknowledge privacy requests within 72 hours, subject to legal and accounting retention requirements.

For privacy questions: annamayrestaurant@gmail.com or +91 75239 92202.