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Legal Information

Refund & Cancellation Policy

Policy for order cancellation, refund eligibility, failed payments, duplicate payments, and restaurant-side cancellations.

Legal / Brand NameAnnamay Restaurant & Bakery
Business NameAKSHAT SAHU ENTERPRISES
FSSAI License No.12726005000153
GSTIN09EVLPS1542F2Z9
Phone+91 75239 92202
Emailannamayrestaurant@gmail.com
Effective Date28 May 2026

Refund & Cancellation Policy

Customers may cancel an order within 5 minutes of placing it, provided the restaurant has not started preparing the food. Once food preparation has started, the order cannot be cancelled. Orders marked as Out for Delivery cannot be cancelled.

For cancellation requests, call +91 75239 92202 immediately with the order details. Cancellation approval depends on preparation and delivery status at the time the request is received by the restaurant.

Refund Eligibility

  • Payment was deducted but the order was not confirmed.
  • Customer was charged more than the final authorized order amount.
  • Wrong item(s) were delivered.
  • One or more paid items were missing from the order.
  • Food was damaged, spoiled, defective, not fit for consumption, or materially different from the item description.
  • An accepted prepaid order was not delivered or was delivered materially later than the maximum estimated delivery time without customer consent.
  • Order was cancelled by the restaurant due to unavailability or operational issues.
  • Duplicate payment was made for the same order.

Non-Refundable Situations

  • Incorrect address or phone number provided by the customer.
  • Delay caused by traffic, weather, or unforeseen circumstances.
  • Customer dislike of taste or personal preference.
  • Cancellation requested after food preparation has started.
  • Partially consumed food items.

Refund Timeline

Approved refunds will be credited back to the original payment method within 7 business days after verification.

Failed UPI transactions are generally auto-reversed by the banking/UPI network as per applicable NPCI/RBI timelines. If money is deducted but no order is confirmed, customers should contact us and their bank/payment provider with the payment reference so the transaction can be checked and resolved.

Refunds for online payments are not issued in cash unless the original payment route is technically unavailable and an alternative lawful refund method is agreed after verification.

Complaints & Disputes

Customers should first contact Annamay Restaurant & Bakery at annamayrestaurant@gmail.com or +91 75239 92202 with the order number, payment reference, issue details, and photo/video proof where applicable. We aim to respond within 24 hours. If a payment dispute is not resolved through us, the customer may raise the issue with their bank, UPI app, card network, or payment provider as per the applicable payment-network or chargeback process.

We maintain order, payment, refund, delivery, and complaint records for at least 120 days where required for payment disputes, chargebacks, accounting, tax, FSSAI, fraud-prevention, and legal compliance.

For refund or cancellation support: annamayrestaurant@gmail.com or +91 75239 92202.