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Customer Support

Contact Us

Use these official contact details for order support, payment issues, refund/cancellation requests, returns, delivery complaints, and privacy questions.

Legal / Brand NameAnnamay Restaurant & Bakery
Business NameAKSHAT SAHU ENTERPRISES
ProprietorSarita Sahu
Grievance OfficerUtkarsh Sahu
FSSAI License No.12726005000153
GSTIN09EVLPS1542F2Z9
Phone+91 75239 92202
Emailannamayrestaurant@gmail.com
AddressSector-E, Shantipuram, Phaphamau, Prayagraj, Uttar Pradesh - 211013
Support HoursMon-Sat 11 AM-9 PM, Sun 11 AM-10 PM

Support Process

  • For active orders or urgent cancellation requests, call us immediately at +91 75239 92202.
  • For refund, return, delivery, quality, or payment complaints, email annamayrestaurant@gmail.com with order number, payment reference, issue details, and photo/video proof where applicable.
  • We aim to provide a first response within 24 hours. Approved exchanges, replacements, and refunds are completed within 7 business days after verification where applicable.
  • Support is available during restaurant operating hours. Approved refunds will be credited back to the original payment method within 7 business days after verification through PhonePe or the applicable payment gateway.

Grievance Contact

Grievance Officer: Utkarsh Sahu, Annamay Restaurant & Bakery. For unresolved order, payment, refund, privacy, or delivery complaints, customers may email annamayrestaurant@gmail.com with "Grievance" in the subject line or call +91 75239 92202. Please include order number, registered phone number, payment reference, complaint details, and supporting proof where applicable.

Related pages: About Us, Menu & Pricing, Payment Policy, Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, Return Policy, Shipping & Delivery Policy.